Baji Com Privacy Policy — How We Protect Your Data

01. Introduction

This Privacy Policy describes how Baji Com ("we", "us", "Platform") collects, uses, stores, and protects the personal information of players who register and use the Baji Com platform at bajicom.fun. It applies to the website, the Baji Com mobile app, and all services offered through those channels.

By creating a Baji Com account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your data is handled. If you have questions about any part of this policy, you are welcome to contact the Baji Com support team — contact details are in Section 12.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between Baji Com and every registered player.

02. Information We Collect

Baji Com collects different types of information depending on how you interact with the platform. The main categories are set out below:

We do not collect sensitive data such as religious beliefs, ethnicity, or biometric data unless it is directly required for a specific identity verification step and only with your explicit consent at that point.

03. How We Use Your Data

Information collected about you is used strictly for operational and service delivery purposes. The specific uses are:

• Account management: Creating and maintaining your Baji Com account, verifying your identity, and keeping your account secure.
• Payment processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and card channels.
• Platform operation: Delivering sports betting markets, casino games, slots, bingo, and live casino content to you based on your account status.
• Fraud prevention: Monitoring for unusual account activity, multiple account creation, bonus abuse, and other conduct that violates our Terms and Conditions.
• Customer support: Responding to queries, resolving disputes, and processing responsible gaming requests such as deposit limits or self-exclusion.
• Marketing communications: Sending you information about promotions, bonuses, or new features — but only if you have opted in and only via the communication channels you have agreed to.
• Platform improvement: Using aggregated and anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the overall experience.

04. Legal Basis for Processing

Baji Com processes your personal data on one or more of the following grounds:

• Contractual necessity: Processing is required to fulfil the player agreement you enter into when registering on Baji Com — including operating your account, settling bets, and processing PKR payments.
• Legitimate interests: Baji Com has legitimate interests in preventing fraud, maintaining platform security, and improving the service, provided those interests do not override your rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time.
• Legal obligation: Where applicable rules or anti-money-laundering requirements oblige us to collect, retain, or disclose certain information, we process data on that basis.

05. Payment Data & Security

All financial transactions on Baji Com are denominated in PKR. The security of payment information is a top priority and the following safeguards are in place:

• All deposit and withdrawal connections use TLS encryption to protect data in transit between your device and the Baji Com platform.
• Full payment credentials — such as complete JazzCash or Easypaisa account numbers, full card numbers, or banking PINs — are never stored on Baji Com servers. Only tokenised or partial references are retained for transaction record purposes.
• Withdrawal requests are matched against the deposit method on record to prevent funds from being redirected to a third-party payment account, as a standard anti-fraud measure.
• Staff with access to financial records are subject to access controls and confidentiality obligations. Access logs are maintained and reviewed regularly.
• In the event of a security incident that affects your payment data, Baji Com will notify affected players as promptly as reasonably possible given the circumstances.

06. Cookies and Tracking

Baji Com uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The types of cookies used are:

• Essential cookies: Required for the platform to function — for example, maintaining your login session and remembering your language or currency preference. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the site — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and anonymised form to improve the platform.
• Preference cookies: Remember settings you have chosen, such as notification preferences or display options, so you do not need to reset them each visit.
• Security cookies: Help identify and prevent fraudulent activity and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the Baji Com platform.

07. Sharing Your Information

Baji Com does not sell or rent your personal information. There are specific, limited circumstances in which your data may be shared with third parties:

• Payment processors: When you deposit or withdraw, the minimum data necessary to complete that transaction is shared with the relevant payment service — for example, JazzCash, Easypaisa, or a card processor. These providers handle data under their own security standards.
• Identity verification services: If a verification check is required, your submitted documents may be passed to a third-party verification provider solely for the purpose of that check.
• Technology partners: Platform infrastructure providers, cloud hosting services, and analytics tools may process certain data as part of delivering the platform. These providers are bound by contractual data protection obligations.
• Anti-fraud and compliance: Where fraud is suspected or where applicable rules require disclosure, data may be shared with relevant parties strictly to the extent necessary.
• Business transfers: In the event of a merger, acquisition, or restructuring, player data may form part of the transferred assets. Players would be notified of any such change that materially affects how their data is handled.

In all cases, data sharing is limited to what is genuinely necessary for the stated purpose. Third parties are not authorised to use your data for their own marketing or any purpose beyond the specific service they are providing to Baji Com.

08. Data Retention

Baji Com retains personal data for as long as it is needed to fulfil the purposes described in this policy. In general:

• Account data is retained for the duration of your active account. If you close your account, core identity and transaction records are retained for a defined period as required by anti-money-laundering and fraud prevention obligations.
• Transaction records — including deposit history, withdrawal requests, and bet logs — are retained for a minimum of five years from the date of each transaction for record-keeping purposes.
• Customer support correspondence is retained for a period sufficient to resolve any related dispute that may arise after an interaction closes.
• Analytics and usage data that has been anonymised and aggregated is not subject to retention limits, as it no longer identifies any individual player.
• Marketing consent records are retained for as long as they are relevant — either until you withdraw consent or for a reasonable period after account closure to demonstrate compliance.

When data is no longer required and there is no legal obligation to retain it, Baji Com deletes or anonymises it in a secure manner.

09. Your Rights

As a Baji Com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 12:

• Right of access: You can request a copy of the personal data Baji Com holds about you and information about how it is used.
• Right to rectification: If any personal information on your account is inaccurate or incomplete, you can ask for it to be corrected.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request deletion of your personal data. This right is subject to overriding legal obligations to retain certain records.
• Right to restrict processing: You may request that we limit how your data is used while a query about accuracy or legitimacy is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, and Baji Com will assess whether its interests override your rights in the specific circumstances.

10. Children's Privacy

Baji Com is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any betting or gaming activity on the platform. Baji Com does not knowingly collect personal data from anyone under 18 years of age.

If we become aware that personal data has been submitted by or on behalf of a person under 18, that account will be closed immediately and any associated data will be deleted in accordance with our retention obligations. If you believe that a minor may have registered on the platform, please contact support immediately so the matter can be addressed without delay.

Parents and guardians who share devices with younger family members are advised to use parental control software and to ensure that Baji Com login credentials are not accessible to minors.

11. Changes to This Policy

Baji Com may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features, or updates to applicable requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.

We encourage you to review this policy periodically. If changes materially affect how your personal data is used, we will endeavour to notify registered players through an in-platform message or by email to the address on your account. Continued use of the platform after a policy update constitutes acceptance of the revised version. If you do not agree with any changes, you may close your account by contacting support.

12. Contact and Enquiries

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, you can reach the Baji Com support team through the following channels:

• Visit the FAQ page for answers to common account and privacy questions.
• Use the in-platform live chat available when you are logged in to your account.
• Email the support team at [email protected] — please include your registered account username in any data rights request to help us locate your records promptly.

We aim to acknowledge all privacy-related enquiries promptly and to provide a substantive response within a reasonable period. For data access or deletion requests, identity verification will be required before we can act on the request.